Privacy Policy

What we collect

We collect only what you send us. When you submit the contact form we receive the name, email address, phone number (if you provide one), and the project details you type. If you are an existing client using the support portal, we also receive the ticket details, screenshots, and voice notes you choose to upload.

We also measure how this website is used with our own first-party measurement — no cookies and no third-party trackers. That measurement is anonymous: pages viewed, time spent, links clicked, the site or search that sent you here, your browser, device and screen size, and an approximate location and internet provider taken from your connection. Approximate means country and state level, with the city reflecting the network rather than an exact address. We never collect precise location, and nothing you type into a form is captured by it. If your browser sends a Do Not Track or Global Privacy Control signal, we do not measure your visit at all. When someone signs in to a client or team account, we also record the account, time, device and approximate place of that sign-in as a security record.

Why we collect it

To reply to you, to scope and quote work, and to support websites and software we have built. We do not sell your information, and we do not share it with advertisers.

Service providers

This site is hosted on third-party infrastructure, and form submissions are delivered by email through a third-party sending service. Those providers process your information on our behalf in order to deliver the message.

Text messaging (SMS)

Finesse Web Solutions LLC ("Finesse Web Solutions") offers an optional text messaging program. You can opt in by checking one or both optional SMS boxes on a form on finessewebsolutions.com, by texting us first at (717) 936-9359, or, for non-marketing messages only, by agreeing during a call (confirmed by our first text).

What we collect: your mobile number, which boxes you checked, and the date, time and method of your consent.

How we use it: only to send the messages you chose. Non-marketing texts are replies to your questions, appointment reminders and project updates. Marketing texts are occasional offers about our website care plans and services, sent only if you checked the marketing box or texted us to join.

Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. For help, call (717) 551-0218 or email info@finessewebsolutions.com.

No sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell or rent your phone number. Service providers that deliver our messages (such as our SMS platform) process it only on our behalf.

Cookies and analytics

Sign-in for the client portal uses browser storage to keep you signed in.

Retention

Contact and support messages are kept as long as needed to answer them and to support ongoing work.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email info@finessewebsolutions.com or call 717-551-0218.

Children

This website is not directed to children under 13.

Where we are

Finesse Web Solutions, Ephrata, PA. info@finessewebsolutions.com

Changes

If this policy changes, the updated version will be posted on this page.

Questions? Get in touch.